Oneclick | Simplifying WiFi authentication— a Design case study

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[Oneclick was created as a part-time project during my Undergraduate studies]
Due to the Dynamically changing requirements and telecom industry we had to spend around 5–6 months for user research, UI revamping for better UX and testing. Later on, Yaswant Narayanan (Our Android developer) started developing Oneclick (Android app) which took another 4–5 months to update our app’s UX and Usability by solving some new problems which arose after deploying the app on 15 smartphone user’s phones.

Before Usability testing,

  • Jio did not exist with its revolutionary data plans.
  • The monthly data usage limit for VIT WiFi was 10GB/student.

After Usability testing,

  • Jio entered the telecom industry in India, data prices were reduced drastically.
  • The monthly data usage limit for VIT WiFi was increased to 200GB/student.
  • More pointers were gathered after deploying the app on 15 smartphone user’s phones.
  • Data usage analytics and WiFi renewal date no more required — The only purpose of both the features was to keep track of one’s data usage and make sure the data is used wisely. After the data limit becoming 200GB/month for a student, this feature made no sense.

💥 Crank it!

We planned to roll-out the beta version of our app with minimum features and observe the user engagement with the app.

  • Make it simple! Remove Onboarding slides

Even though Oneclick was new in this arena, the users were already familiar with other Chrome extensions and Python scripts to perform the same authentication functionality for Windows and Mac. This helped us in not teaching much about How to’s? to the users and instantly sign them up.

But the challenge was, How do we explain our new features to the users? which eventually got solved when we reduced the number of features to be rolled out for the first beta version and also we introduced Info screen filled with How to’s?.

We followed Adobe XD’s strategy to roll out features — New features will be rolled out every month, but we planned to roll out every 3 months.
We created an Info screen just like FAQs in most of the websites and mobile apps which explains the major features of Oneclick.
This helped us reduce the app size and get the user signed up into the app Instantly.

  • Introduce Info screen

Since most of the users have no idea about adding a custom tile to their notification drawer, and Info screen was a solution to it.
This screen acts as an onboarding screen + FAQ since this screen contains How to’s? and also explains about some cool features of Oneclick.

  • Repositioning loading animation

In recent times, most of the smartphones have lengthy screens which make the user hard to notice the essential state indicator — loading/progress animation. So, I decided to change the position of loading animation from bottom to top, which makes it more visible and also user need not tilt his/her head up and down.

  • Replace Android Snack bar with custom indicator

The same reason for lengthy smartphones applies here too. Some important messages like Invalid password, authentication confirmation, and Network failure are to be noticed by the user. Since the snack bar is in the bottom-most place, I repositioned it to the top order.

  • Improve Information Architecture and micro-copy

Users were feeling confused when they opened the settings screen, I restructured the Information architecture which resulted in easy scanning of information and quick responses. I also brought Share this app option to the front which was hiding inside About option.

  • Change the button behavior

Initially, whenever the users click on Connect to WiFi button the users were redirected to the WiFi settings screen where they can connect to VIT WiFi, but this was disastrous because the users were automatically redirected to original authentication page which made no sense.
To solve this problem, I changed the button’s interaction. Whenever the user clicks on the button, the Android notification drawer will be pulled down which helps the user to instantly turn WiFi on.

  • Adding some important instructions

There were some technical problems while logging into VIT WiFi with Moblie data turned on, and when the device is connected to other WiFi networks/SSID. To convey this instruction was a bit challenging, but I put a small text note just above the action buttons which is noticeable.

  • Informing users about privacy concerns

After usability testing, users were worried about their credentials being stored on Oneclick’s cloud since data and privacy breaches are possible. But, we never intended to exploit our user’s privacy and decided to store all the credential details locally in the user’s mobile phone.

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